Refund & Return Policy

At RidePolish, we want you to love every tool you use on your car. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Window

You may request a return within 30 days from the date your order was delivered. To be eligible for a return:

• The item must be unused and in the same condition in which you received it.
• The item must be in its original packaging, with all accessories and parts included.
• You must provide your order number and proof of purchase.

How to Start a Return

• Contact our support team at jeamsmarco004@gmail.com with your order number and the reason for your return.
• Our team will reply within 1–2 business days with return instructions and the return address.
• Please do not send items back without first contacting us. Packages sent without authorization cannot be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If your item arrives damaged, is defective, or is not the item you ordered, contact us within 30 days of delivery and include clear photos of the item and packaging. We will offer a free replacement or a full refund, and you will not be charged any return shipping costs.

Return Shipping Costs

• Damaged, defective or incorrect items: RidePolish covers all return costs.
• All other returns: the customer is responsible for return shipping costs. Return shipping costs are non-refundable.

We recommend using a trackable shipping service. We cannot be responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Because shipping is always free at RidePolish, there are no original shipping charges to deduct from your refund.

Exceptions

The following items cannot be returned unless they arrived damaged or defective:

• Microfiber products (towels, mop heads) that have been used or washed, for hygiene reasons.
• Items returned without prior authorization or more than 30 days after delivery.
• Items damaged through misuse, accidents, or failure to follow the care instructions.

Exchanges

The fastest way to exchange an item is to return the original item following the steps above and place a new order for the item you want.

Order Cancellations

If you need to cancel your order, contact us as soon as possible. Orders can be canceled free of charge before they ship. Once an order has shipped, it must be handled as a return.

Late or Missing Refunds

If you have not received your refund after 10 business days, please first check with your bank or card issuer. If you still have not received it, contact us at jeamsmarco004@gmail.com and we will be happy to help.

Contact Us

Questions about returns or refunds? Contact the RidePolish support team at jeamsmarco004@gmail.com. We reply within 24 hours, Monday to Friday.